TERMS OF SERVICE

Last updated: October 29, 2025

Welcome to the TWOR website, tworofficial.com (the “Site”). The Site is operated by TWOR (“TWOR,” the “Company,” “we,” “us,” or “our”). Each person who accesses and/or uses the Site (each a “User,” “you,” or “your”) should read these Terms of Service (“Terms of Service”) carefully before using the Site. By accessing or using the Site, you agree that you have read, understand, and are bound by these Terms of Service. If you do not agree, please do not use the Site.

TO THE EXTENT PERMITTED BY LAW, BY USING THE SITE YOU AGREE TO INDIVIDUAL ARBITRATION OF DISPUTES AND WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING. See Section 15 (Dispute Resolution) below.

These Terms of Service are effective as of the date posted above. We may modify or update these Terms of Service at any time by posting the amended terms on the Site, which will be effective immediately for all use of the Site and Services (as defined below). Your continued use of the Site or Services after changes are posted constitutes acceptance of the updated Terms. We may add, delete, or change features of the Site or Services at any time without notice.

TWOR is not affiliated with any third-party brands referenced on the Site unless expressly stated.

1. DESCRIPTION OF THE SERVICES

Subject to these Terms, TWOR provides Users with information about our products and enables Users to purchase products through the Site. The Site may also allow Users to create an account, post reviews or other user-generated content, sign up for waitlists and/or our newsletter, participate in promotions, submit feedback, complete optional surveys, contact customer service, or otherwise interact with TWOR (collectively, the “Services”). Certain Services require you to provide personal information, as described in our Privacy Policy.

2. PERSONAL INFORMATION AND USER ACCOUNTS

Your use of the Services may require you to provide certain personal information, such as contact and payment information (collectively, “Customer Data”). Your submission of personal information is governed by our Privacy Policy, which is incorporated by reference.

By providing Customer Data (including during account creation), you agree: (i) to these Terms and our Privacy Policy; (ii) to provide true, accurate, current, and complete Customer Data; (iii) to maintain and promptly update Customer Data; (iv) to maintain the confidentiality of your login credentials and Customer Data; (v) to properly log out at the end of each session and promptly notify TWOR of any unauthorized use of your account or other security breach; and (vi) to take full responsibility for all activity under any account you create or that is created for your use.

TWOR is not responsible for loss or damage arising from your failure to comply with the foregoing. If any information is untrue, inaccurate, not current, incomplete, or you lack rights to provide it, or if we reasonably suspect such issues, we may suspend or terminate your account and refuse any or all current or future use of the Services.

3. ELIGIBILITY

The Site is intended solely for Users who can form legally binding contracts and are of the legal age of majority in their place of residence. By using the Site or Services, you represent and warrant that you meet these criteria and will abide by these Terms.

4. PROPRIETARY RIGHTS

As between you and us, we own all rights, title, and interest in and to the Site, the Services, all content on the Site (including text, audio, photographs, images, illustrations, graphics, logos, videos, and code), the look and feel, design, and compilation thereof, and all related intellectual property rights (collectively, the “Site Content”). Your use of the Site and Services does not grant you any ownership in the Site Content.

Our trademarks, logos, service marks, and trade dress (and those of third parties) appearing on the Site may not be used without prior written permission of the applicable owner. Nothing on the Site grants any license or right to use any trademark by implication, estoppel, or otherwise without express permission.

Except as expressly permitted herein, no Site Content may be used, copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means without our prior written permission. Subject to these Terms, we grant you a non-exclusive, non-transferable, limited license to access, view, and use the Site, Services, and Site Content on your personal device and to electronically copy and print portions solely for placing orders with us or using the Site as a shopping resource. The Site, Services, and Site Content are for your personal, non-commercial use (except for approved wholesale accounts). Any other use—including data mining, scraping, or similar data-gathering—is prohibited without our prior written consent.

5. PRODUCT INFORMATION AND RETURNS

Products available through the Site are subject to our Return Policy (available on the Site). Nothing herein affects any non-waivable legal rights, including any right of withdrawal/cancellation available to consumers in the European Union or the United Kingdom.

EU/UK right of withdrawal: If you are located in the EU or UK, you may withdraw from your purchase within fourteen (14) days without providing a reason. This period expires 14 days from the day you (or a third party other than the carrier) acquire physical possession of the goods (or, for multiple shipments, the last item). To exercise this right, email help@tworofficial.com before the deadline. We will provide instructions for return and any applicable refund timing consistent with applicable law.

We reserve the right to refuse service or discontinue any product at any time. Without limitation, we may (i) limit product sales or Services to any person, region, or jurisdiction; (ii) limit quantities per order; (iii) discontinue any product; and (iv) refuse or cancel any order for any reason, including suspected orders by dealers/resellers/distributors or multiple orders associated with the same account, card, or address. If we refuse or cancel an order, we will attempt to notify you using the email and/or billing details provided at checkout.

We strive for accuracy, but items may occasionally be mispriced, described inaccurately, or unavailable (including due to update delays). We cannot guarantee your monitor’s display of colors. WE DO NOT GUARANTEE THE ACCURACY, RELIABILITY, CURRENCY, OR COMPLETENESS OF INFORMATION ON THE SITE, INCLUDING PRICES, IMAGES, DESCRIPTIONS, SPECIFICATIONS, OR AVAILABILITY. We may correct errors or update information (including pricing and descriptions) at any time without notice, including after you submit an order to the extent permitted by law.

6. CONTENT SUBMITTED BY USERS

By providing any information or materials through the Site (e.g., reviews, photos, videos, comments, or other submissions, each a “Submission”), you certify that: (i) the Submission is original to you or you have all necessary rights; (ii) it does not infringe any third-party rights (including IP, privacy, publicity); (iii) it does not contain abusive, vulgar, threatening, harassing, defamatory, obscene, or knowingly false material; and (iv) it does not include personal data about a third party without lawful basis.

You grant TWOR a non-exclusive, perpetual, irrevocable, transferable, sublicensable, worldwide license to use, reproduce, modify, display, perform, transmit, distribute, and otherwise exploit your Submission, with or without attribution, and you waive any moral rights to the extent permitted by law. You acknowledge: (a) Submissions will not be returned or kept confidential; (b) we are not obligated to use or pay for Submissions; (c) we may publish Submissions in any media; (d) we may edit or remove content we deem objectionable or violative of rights or these Terms; (e) Submissions may be edited for length, clarity, and functionality; (f) we may display your name or social handle with a Submission; and (g) we may share Submissions with legal authorities where appropriate or required.

7. REFERRAL PROGRAM

We may, in our discretion, offer referral opportunities (“Referral Program”). By submitting referrals, you represent you have the right to do so and that your referrals do not violate privacy or other rights, or these Terms. We may modify or terminate any Referral Program at any time without obligation to compensate you for referrals.

8. PROHIBITED CONDUCT

You agree to use the Site and Services only for lawful purposes and in accordance with these Terms and applicable laws. Without limitation, you will not:

• damage, disable, overburden, or impair the Site or Services or interfere with others’ use;
  
• attempt unauthorized access to the Site/Services or related systems;
  
• create accounts by automated means or under false pretenses;
  
• make purchases using fraudulent payment methods;
  
• transmit malware or destructive code;
  
• defame, harass, threaten, or violate others’ legal rights;
  
• post unlawful, infringing, obscene, or inappropriate content;
  
• post content infringing any IP or proprietary rights without permission;
  
• promote pyramid schemes, chain letters, spam, or illegal advertising;
  
• run mailing lists/auto-responders/spam on the Site;
  
• crawl/scrape/index the Site without permission;
  
• interfere with display or functionality (e.g., framing, pop-ups);
  
• download files you know cannot be legally distributed;
  
• impersonate another person/entity or falsify headers/labels;
  
• remove proprietary notices;
  
• collect User information for unauthorized purposes;
  
• imply sponsorship/endorsement by TWOR without permission;
  
• use the Site for illegal/unauthorized purposes; or
  
• use the Site for commercial purposes other than personal shopping (unless expressly authorized, e.g., wholesale).
  

9. LINKED SITES

The Site may link to third-party sites, applications, or resources. We are not responsible for third-party content, products, services, or practices and do not endorse them. Review third-party terms and privacy policies carefully. Your interactions with third parties are solely between you and them.

10. TEXT MESSAGING

If you opt to send or receive text messages with TWOR, we do not charge for messages, but your carrier’s standard rates may apply.

11. DISCLAIMERS

You understand that communications over the Internet may involve transmission over networks outside our control and cannot be guaranteed to be uninterrupted, timely, secure, or error-free. YOU AGREE THAT TWOR IS NOT LIABLE FOR DELAYS, DELETION, MIS-DELIVERY, OR FAILURE TO STORE DATA OR CONTENT YOU TRANSMIT VIA THE SITE.

THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT (i) THE SITE OR SERVICES WILL MEET YOUR REQUIREMENTS; (ii) THEY WILL BE UNINTERRUPTED, TIMELY, ACCURATE, SECURE, COMPLETE, OR ERROR-FREE; (iii) RESULTS OR INFORMATION WILL BE ACCURATE, TIMELY, COMPLETE, OR RELIABLE; OR (iv) ERRORS WILL BE CORRECTED. OPERATION MAY BE AFFECTED BY FACTORS OUTSIDE OUR CONTROL. WE ARE NOT RESPONSIBLE FOR INTERNET OR TELECOMMUNICATIONS FAILURES OR FOR SECURITY LAPSES CAUSED BY THIRD PARTIES.

While we endeavor to secure the Site, we do not guarantee the sufficiency of security measures. We are not responsible for consequential, special, or incidental damages resulting from security breaches or technical malfunctions.

12. LIMITATION ON LIABILITY

IN NO EVENT SHALL TWOR, ITS AFFILIATES, OR LICENSORS, OR THEIR RESPECTIVE EMPLOYEES, AGENTS, DIRECTORS, OFFICERS, OR SHAREHOLDERS (THE “COMPANY PARTIES”) BE LIABLE (HOWEVER ARISING, INCLUDING NEGLIGENCE) FOR: (I) LOST OR CORRUPTED DATA, LOST PROFITS, OR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY; OR (II) THE COST OF SUBSTITUTE GOODS, SERVICES, OR TECHNOLOGY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO THE ABOVE MAY APPLY ONLY TO THE EXTENT PERMITTED.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY PARTIES’ COLLECTIVE AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS SHALL NOT EXCEED THE LESSER OF (A) THE TOTAL AMOUNT YOU PAID TO TWOR FOR PRODUCTS IN THE TWELVE (12) MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY OR (B) $100.

13. INDEMNITY

To the extent permitted by law, you agree to indemnify, defend, and hold harmless TWOR and its past, present, and future parents, affiliates, and subsidiaries, and their respective employees, agents, directors, officers, shareholders, service providers, contractors, successors, and assigns (collectively, the “Indemnitees”) from and against all claims, losses, liabilities, damages, penalties, fines, settlements, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your use or misuse of the Site or Services or any products purchased; (ii) your breach or alleged breach of these Terms, our Privacy Policy, or other policies; (iii) our use of any Submission; and (iv) your violation of law or third-party rights. You agree to cooperate in the defense of indemnified claims.

14. TERMINATION

Account termination. We may, in our sole discretion and without notice or liability, issue a warning, temporarily suspend, indefinitely suspend, or terminate your account for any reason. We may delete and/or store data associated with your account in our discretion. We may also delete your profile and content you have posted and/or prohibit your access to the Site (or any part thereof) with or without notice.

Service termination. These Terms remain effective unless and until terminated by you or us. You may terminate at any time by discontinuing use of the Site. Obligations and liabilities incurred prior to termination survive termination.

15. GOVERNING LAW; DISPUTE RESOLUTION

A. Governing Law. These Terms are governed by the laws of the State of California and applicable U.S. federal law, without regard to conflict-of-law principles.

B. Pre-Arbitration Dispute Resolution. Before commencing arbitration, the parties must first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a “Dispute”). Send a written notice of the Dispute describing its nature and basis and the relief sought (a “Demand”) by email with delivery receipt requested to help@tworofficial.com. The parties will meet and confer (by reasonable means) in good faith for thirty (30) days after receipt of the Demand (or longer if mutually agreed). If unresolved, either party may commence arbitration.

C. Arbitration Agreement; Waiver of Jury Trial. If the parties cannot resolve a Dispute through the process above, the Dispute will be resolved by binding arbitration. Arbitration is conducted by a neutral arbitrator rather than a judge or jury, with limited discovery and judicial review. The arbitrator may award the same damages and relief available in court. BY AGREEING TO THESE TERMS, YOU AND TWOR WAIVE THE RIGHT TO A JURY TRIAL.

D. Exceptions. Nothing herein waives the right to (i) seek injunctive relief in aid of arbitration from a court of competent jurisdiction; or (ii) file an individual action in small-claims court for eligible claims.

E. Arbitration Process. Unless otherwise agreed in writing, arbitration shall be conducted before one arbitrator in Los Angeles County, California, or by video conference at the claimant’s election, and administered by National Arbitration and Mediation (NAM) under its then-applicable Comprehensive Dispute Resolution Rules and Procedures (the “NAM Rules”), as modified by these Terms. The arbitrator has exclusive authority to resolve any dispute relating to arbitrability, interpretation, or enforcement of this arbitration agreement. If any Dispute is held not arbitrable, the state or federal courts located in Los Angeles County, California shall have exclusive jurisdiction.

F. Fees; Proceedings. You will pay the Initial Administrative Fee under NAM’s then-applicable schedule. If your claim is $15,000 or less, arbitration will proceed on the basis of documents alone unless the arbitrator requires otherwise. The arbitrator shall issue a reasoned written decision. Proceedings, decisions, and exchanged information shall remain confidential except as required by law or to enforce or permit limited judicial review.

G. No Class Actions. TO THE FULLEST EXTENT PERMITTED BY LAW, CLAIMS MUST BE BROUGHT INDIVIDUALLY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING OR AWARD CLASS-WIDE RELIEF.

H. Severability. If the class action waiver in Section 15(G) is found unenforceable, the remainder of Section 15 is unenforceable.

16. ASSIGNMENT

We may assign these Terms at any time to an affiliate or a successor in connection with a merger, consolidation, or sale of all or substantially all assets or business. You may not assign or transfer any rights or obligations under these Terms.

17. MISCELLANEOUS

These Terms, together with our Privacy Policy, Messaging Terms, any posted Return Policy, and any other policies or operating rules posted on the Site, constitute the entire agreement between you and TWOR concerning the Site and Services and supersede all prior agreements. If any provision (except Section 15(G)) is held invalid or unenforceable, it will be construed to reflect the parties’ original intent to the extent permitted, and the remaining provisions will remain in full force. Any ambiguity shall not be construed against TWOR as drafter. Our failure to enforce any provision is not a waiver. Sections 3–8 and 11–15 survive termination.

18. CONTACT US

For questions, comments, or to report violations (including spam), contact us at help@tworofficial.com with “Terms of Service” in the subject line.